called GM

[torker]

Well, I called the GM customer service line. 800-222-1020 fyi I asked about the rear doors getting chipped and possibility of getting run boards. Only if under warranty. Then I discussed my hot restart issue and they have never heard of this prob.:rolleyes: I told them it should be a safety issue the way it bogs. I told them what the SS guys are doing with the IAT to fix it. Nothing. Oh and I told them about the tach. sticking. They can't understand why I don't want to pay a dealer for an official diag. I told them I payed cash for this truck so I could have a decent rig to go to school and start a new job after a layoff. Without payments or expensive trips to the dealer.

Ok I'll exit the soapbox now. I guess I should have expected this. Anyone else with this hot soak issue care to make a call? :yes: Lets buggem

[torker]

31 views but no takers eh?

[MichEnvoyBoy]

Ive called GM before for safety issues and basically it seems the operator is there just being paid to "listen" and say "no" a lot...lol :D

[Blulytes]

Sorry to hear about those problems... I don't know what to tell you...
what answer are you looking for?

[dntnvme]

When you call GM, if you don't get the responce you want go to the corporate side all call. From the time you pick up to the time you hng up give them a piece of your mind. It will be recorded and someone will call you back, mention while talking about the BBB, Better Business Bureau. They will know you know your business. If you a totally unhappy call a lemon lawyer and see if you have a case. GOOD LUCK

P.S. Sorry too hear you are having issues.

[ehall0527]

GM pretty much told me the same thing when I called about my wiper motor that is starting to fail. I told them I thought it was a result of the recall regarding the wiper not actually fixing the problem. They attributed it to "how old my car was". I dont know about you, but i've never heard of a 4 year old car have a wiper motor fail.

So basically they'll just tell you no if you're out of warranty.

[torker]

I am just a little irked at so many issues. There is more I didn't mention. You all know most of them. My last two GMs both 91s were mostly trouble free except the junky interiors.

I guess I was hoping to find someone that shares the hotsoak problem and help get GMs attention. Plus I just had to vent I guess.. My 91s had issues but they ran the same every time I hit the key. Maybe I should re-title/post the main issue and see?? Again, Thanx for the replies.

[Rob]

I have the running board, so I don't really have the chipping problem. And you're the first person I've heard with a hot restart problem. My '03 LTZ starts quickly every time, hot, cold, I've never had a problem. Are you out of warranty in only two years?

[tblazed]

I've never heard of a hot soak restart problem with one of these.

Yes calling GM Customer "Service" is an exercise in futility. They are trained to say no, deny everything and disavow all knowledge of any problems or knowledge of service bulletins even if you have it in front of you and read them the number off the page.

[MTPockets]

I havent heard of a hot start concern with the vortec 4.2L either. I know on 1998+ isuzus (which are mostly GM parts), if the engine cranked a bit before firing it was almost always a bad fuel pressure regulator. In regards to the GM customer service number, yeah I've been there too. It was some years ago and it was in regards to a horrible dealer service experience I had with my 1998 K1500 that was still under warranty. 1-800-GM was absolutely useless and darn right rude even though I was calm, cool and collected.:confused: I suppose you cant expect much. The call center personnel are probably poorly paid and trained. IMO- for vehicle issues, you have to try to work it through a dealership. The key is to stay as calm and professional as possible. If you get hot, you will get zero help.:x

Joel

[torker]

I gotta learn how to do that quote thing:confused:

Rob, It is out of warr. , it was a lease vehicle and I bought it with 40.000mi. Plus I'm a cheap sob... I figured the bugs would be taken care of in 2 yrs. so Davey didn't buy the extended warr. :o

Tblazed, You're right. It took forever to get them to admit it after I gave them the document # from the dealer. They were way more concerned with knowing which dealer gave me the info. They probably get reamed now!

MT, I stayed calm:cool: I really did. It is hard though when u talk to tele-help and not a tech. You mention fuel- I did talk to a freind who used to work at a dealer and now works from home. He asked how many mi. when I mentioned the hot restart . He said it's probably time for a fuel pump.:cry: That sounds like 500 bucks. So maybe I am looking in the wrong spot. I know efi has to maint. press. while off. Maybe it is bleeding down??

If there was an icon for scratchin' my head it'd go here..http://forums.trailvoy.com/images/icons/icon10.gif

[MTPockets]

..I know efi has to maint. press. while off. Maybe it is bleeding down??

Yes, that is true. That's what happens with a faulty fuel pressure regulator. It allows the fuel system to depressurize when the engine/fuel pump is shut down. There is a trick you can do to help troubleshoot. Before you restart, turn the key on for 10sec or so to allow the fuel pump to pressurize the fuel system. See if the crank time is reduced after doing that. This could also be a failing fuel pump as well. They can fail in as little as 4yrs.

Joel

[MichEnvoyBoy]

For what its worth, my 2002 Envoy SLT with 88,000 miles has been exhibiting a long crank when cold. Sometimes you have to cycle the key more than once because it will crank for 10 seconds straight without starting. :crazy:

This started right after I replaced my fuel filter. I replaced it again, I thought it was because I used non-OEM fuel filter, so I went and bought the AC-Delco one. No difference. It doesnt do this all of the time but at least 4 out of 10 cold starts. No other complaints, no CEL, no stored codes.

[torker]

It always starts quick. I guess I should replace the fuel filter. It's in the frame yay. Not sure what the pump might cost. I cut abt half the rubber strip away at the rear of the hood. Left plenty for the hood to rest on. I am considering an elec. fan on a thermostat too. But I really want to get to the root of the issue. Time I get it figured it'll be cold and I'll be covering the grill.:D Maybe not , this one seems to like to run 210 Is that normal?

[tblazed]

this one seems to like to run 210 Is that normal?

210 is normal.

[torker]

Mich , Yours sounds more like fuel pump from what I've read on here. Sorry. Mine always cranks right up. It just runs crappy for a few min. after a restart on a hot day. You can't pull into traffic cause it'll bog and you have to let up and baby it for a few min. Dave The first time it surprised my wife she about got t-boned.

[Rob]

I used to have a '93 Safar van with the 4.3. The fuel pump completely died one day - while visiting friends in SC, 5:00pm on a 4th of July afternoon with 8 people and towing a boat 40 minutes from the friend's house in the middle of nowhere. Classic bad timing. Cost me $100 for a new pump and it took me about two hours to drop the fuel tank and put it in. About a year later, I started having problems starting the van. Sometimes it would crank and crank before starting and it progressively got worse until the only way I could start it was to use ether. Once it started it ran fine. I talked to a few mechanics on Allexperts.com and they all told me that that engine needs 50psi or more of fuel pressure to start, but will run on something like 42psi. I checked the pump pressure and it was below 50. Advance gave me a new pump under warranty and it only took me an hour to do it that time. I don't know if the TBs have the same type of problem, but it is possible.

[wayfastwhitey]

Well, I called the GM customer service line. 800-222-1020 fyi I asked about the rear doors getting chipped and possibility of getting run boards. Only if under warranty.

Can you explain what they said here a little more? I'm still under warranty and getting chips as well.

[torker]

Sure, Good mornin' . A local dealer gave me the document #1836452. The dealer also said it is only covered under warranty. When I called GM it took several minutes to even get them to admit it was an official tsb. Actually I'm not sure they ever did. It sucked. It was like talking to a lawyer or politician:x sorry if that offends.. They were like, What would you like to see done, what is your biggest complaint, where did you find out about this issue. I mentioned the internet but not this site :x I half expected them to ask, so how does that make you feel? :crazy: They basically told me/ they recomended that I take it to the dealer where I bought it to get an official diagnosis. I'd have to leave it with them and let them make the call. If they decided it would not be covered then I would have to pay for the diagnosis. Sorry so long here. If you are under warranty I would try to get it fixed. Let us know what happens. Dave

[blktbz]

Im building up a case to try and get a running board refund, and the front bumper fixed or replaced...the doors are being repainted on Monday, they need it for 2 days, which means we dont have a vehicle for 2 days:(

[torker]

It bites being without a ride. My wifes 04 Sebring just has the standard warranty which does not cover a rental. And I live 30 mi. from that dealer. Just a hassle. I had to pay to get the rotors turned on that one. They quit covering those at 12,000 mi. I should have read that print a little closer. Glad to see you are getting something done.