Factory wheels peeling at less than 22K miles?? [Archive] - Chevy TrailBlazer, TrailBlazer SS and GMC Envoy Forum

: Factory wheels peeling at less than 22K miles??


oneredry
02-22-2009, 02:26 PM
So my TB is a 07 with less than 22K and all 4 wheels have some type of clear coat peeling. well to make a long story short i took my truck in about 8 months ago and told the service manager about this and he said you may want to wait a few months to give it time to peel a bit longer or the GM rep might reject it. fast forward to this past week. I told the same service manager about them again (he remembers me from 8 months ago) but he said that he contacted the GM rep and they could NOT warranty them due to rock chips ect.. well if you clearly look at them they are peeling due to either weather or something but there is no rock chips involved with that, if it were 1 rim ok I understand but they are happening to all 4. So when I picked up the truck we talked about it and he said you still may want to give it more time and that he is not pushing me off but wants to show the GM rep this as GM has buckeled down on they way they warranty work. This is clearly not a rock chip issue as I wash my truck at least once a week even in cold temps and garage keep it at night. What I think I am going to do as I still have just about a year left for warranty before it runs out is I am going to call GM about this strieght. I did however talk to the service manager and asked him if he could pro-rate this as I could buy a whole set of riims for the same price as it would cost GM for 1 rim, and he said that may be doable.... so what do you all think I should do??? any thoughts?? please discuss.

Thanks

oneredry
02-24-2009, 01:53 PM
So I take it I'm the only one having this issue?

bartonmd
02-24-2009, 02:14 PM
We've got an '07 with the 17" 5-spoke LS wheels (see my gallery)... I wash the thing maybe twice or 3x a year, and have not had any problems in 34k miles...

Mike

FL White Boy
03-18-2009, 06:17 PM
I have a 2007 TBSS. wheels started peeling @ 7,000 miles. Have had the same problem with GM. If you are still on this site I will check back. We, having potentially the same issue, may be able to help each other out.

DID you buy new or used?

where are they peeling?

oneredry
03-18-2009, 10:24 PM
I have a 2007 TBSS. wheels started peeling @ 7,000 miles. Have had the same problem with GM. If you are still on this site I will check back. We, having potentially the same issue, may be able to help each other out.

DID you buy new or used?

where are they peeling?

yeah I'm still here, they are peeling on all 4 wheels and the area really doesn't matter much as they are spread all over the place. I am going to take mine back in next month as they told me to give it "another" 3 months. and this point they are calling in the GM rep. but again if I dont get satisfaction from that point. I am going to request 1500.00 towards some new ones which I already have in mind which are they TB SS 22" that one of the guys are selling on here as a reproduction model.

FL White Boy
03-18-2009, 10:33 PM
The GM rep is refusing to help me. I have been battling since Sept 30 2008. There are a lot of threads at Trailblazerss.com refering to this problem. I printed out a bunch to use as ammo at the dealership, side of the road, newspaper, TV news, ect.
I am going to get this fixed one way or another.

Mentalmadness
03-19-2009, 09:31 AM
Sounds like bad dealer service, I bought a used certified TB and complained about my center caps having corrosion on them and they got them replaced for me. Yes caps are far cheaper then rims, but mine is used! Not new like your guys trucks

rbarrios
03-19-2009, 03:03 PM
years ago a car I had-- was washing the rims- I used simple green to clean my rims. simple enough.

Then stupid neighbors comes by and says his spray cleans the rims pretty good and sprays it on without asking---
that spray started to cause the rim to peel on the spot...
I cleaned it off right away--- but the damage was done.

have you used harsh chemicals?

oneredry
03-19-2009, 11:30 PM
I used to be a professional detailer so I never used any chemicals on my wheels. we shall see what happends next month.. last resort I am calling GM, I have the phone number some where around here.

Tobruk
03-27-2009, 05:36 PM
Well I took the plunge and did purchase a 2006 Trailblazer from the local GM store. The vehicle looks fabulous, with the exception of the rims. These I simply rejected, pitted and corroded.

The dealer is getting them refinished (I am not sure how that works) but it begs the question, what is the best treatment to ensure they don't go south again?

Don't forget that some of us 'Blazers live in the north where salt and sand is used liberally by our road maintenance people.

Any suggestions would be appreciated.

oneredry
03-27-2009, 06:10 PM
Well I took the plunge and did purchase a 2006 Trailblazer from the local GM store. The vehicle looks fabulous, with the exception of the rims. These I simply rejected, pitted and corroded.

The dealer is getting them refinished (I am not sure how that works) but it begs the question, what is the best treatment to ensure they don't go south again?

Don't forget that some of us 'Blazers live in the north where salt and sand is used liberally by our road maintenance people.

Any suggestions would be appreciated.

Well the only thing I used was car wash soap/shampoo, never once havce I used anything else. So I don't knwo what to tell you as far as preventitive maint. on these things. Next month is when I take mine in for the 3erd and final time.

ylab
03-27-2009, 06:19 PM
If the rims are clear-coated, the best thing you can do is apply a non-abrasive clear-coat safe wax every 3-6 months. It will keep the paint (clear-coat) from drying, cracking and prevent damage from the elements. The clear-coat is just like that used on the surface of you vehicle and should be given the same treatment.

NEVER use wheel cleaner or harsh chemicals, which could dull, blister or cause the paint to peel. If the clear-coat is already damaged, you can sand it down (work up to 1200-1500 grit minimum) and then polish with wheel/metal polish. (The more prep work, the better the refinish will be). Use a good non-residue cleaner and finally paint them with new clear-coat. - Allow them to try for a few days before re-mounting or at least driving with them on. (The clear-coat will need time to cure).

FL White Boy
04-03-2009, 01:51 AM
Update.....

every option GM has given me will result in an out of pocket expese of about $1,000.00.
I just finished a letter to the dealership owner asking him to assist. For insurance I am sending the letter to all of the local TV and Paper news companies and GM.

I'll let you know how it turns out.

oneredry
04-03-2009, 11:03 AM
sweet bro, your doing the right thing. I did find the number to GM cunsumer releations 1-866-697-7482. Did you give them a shout out?

Like I stated before, I have been in professional detailing so I know what to use on my wheels, I guess its the principal behind the fact.

On a second note, next month is my 3erd time when I am going to take it back to the dealership ( as per what they said) now, I am going to give them a call so they can prepair on when the GM rep is going to be avalible to check them out.

fierodough
10-07-2009, 12:07 PM
I haven't posted here in a while. I don't have my Envoy any more. I traded it in for a 2006 Cadillac Escalade.

I am however having a similar problem as you guys are with the wheels peeling. Here is a letter I sent to GM about this and other issues with my truck and dealer. I also have a youtube video for the wheels.

Maybe together we can get our point across.


bob.lutz@gm.com
stew.low@gm.com

General Motors Corporation


To whom this may concern,

I was miss-treated by the dealer (Myers Cadillac Ottawa Ontario) because I stood up for my rights and questioned their business practices. During the same visit, all but a few quick and high return jobs were declined under warranty and the District Service Manager comes clean about my REAL Cadillac Bumper to Bumper warranty.

Back in July/09 I had brought my truck to Myers Cadillac in Ottawa for some simple warranty work and maintenance. I was provided a Cadillac DTS as a loaner from the Budget counter inside the dealership. The following day, the rental died on my way to work. The car got towed to the dealer and they gave us our truck back as it was ready. A few hours later we received a call from my service advisor, Cory Egan, telling me there was water in the gas and that I was responsible for the damages. I had to pay $1600.00 in repairs right away or, for every day that the vehicle is out of service, I would be billed additional rental costs. This was odd as the car was filled the night before at the gas station. I called my insurance company and the adjuster took a look at the car. The adjuster told me there was only $830.00 in damages. Upset that I was being mislead, I posted on a car club forum that I am a member of for advice. Here is the link: http://www.j-body.com/community/showthread.php?t=28261 After dealing with the district manager of Budget via e-mail, budget agreed to pay my insurance deductible. Case was closed.

Two months later (September 9th 2009) I brought my truck to Myers Cadillac for a few cosmetic warranty concerns (some were repeats). I advised them that I was heading out of town and would not be back until September 15th 2009. This is the letter I found in my work e-mail dated September 10th 2009:

[QUOTE]
From: Cory Egan [cegan@myers.ca]
Sent: September 10, 2009 1:21 PM
To: Eric.Villeneuve
Cc: Marc Seguin [mseguin@myers.ca]; bob rintoul [brintoul@myers.ca];
Subject: Internet Blog

Good morning Eric,

We were contacted by General Motors about some blogs and posts you made on the j-body and Cadillac forums. A GM rep came accross them and contacted the Customer Care Centre and asked them to contact us.Thank you for the positive comments you previously posted about the great service Myers and myself have provided you in the past. But I am saddened and dissapointed that you would now present Myers and myself (by name)in such a negative light concerning the issues with the Budget rental during the summer. You posted in your blog that the only reason you were being charged for the repairs was for Myers' financial gain due to the poor economy. This is not only inacurate but it is slanderous. In one post on j-body.com you even insinuated that Myers was fraudulently performing repairs on the rental in order to hold you responsible for the cost of the repairs Here is your quote-"I'm starting to think something else was up and they are trying to make me pay for repairs..". The rental clearly had a non warrantable breakdown due to contaminated fuel and throughout the entire repair process Myers and myself not only kept you fully informed of what was going on with the repairs but it was Myers and myself that pressured Budget to absorb your insurance deductible. So the only one who truly gained finalcially was yourself.

Continued on next post....

fierodough
10-07-2009, 12:08 PM
You quoted later in a post that "Calling my insurance company was a knee jerk reaction to the threats from the dealer. I admit that I panicked at the high cost of repairs combined with having to pay the additional rental costs for ever day the car is down.". I fail to see how Myers or more inportantly myself threatened you. You quoted in one post, an e-mail that I had sent to you with the estimate breakdown but forgot to include the part where I suggest you contact your insurance company or credit card provider to see if they can offer assistance. Doesn't sound threatening to me.

You also posted the original estimate given to you was $1600.00. The insurance company said it was $830.00 . The dollar amounts don't matter. What matters is the fact you didn't mention that the estimate we gave vs the insurance estimates were different because the insurance company may have been pricing out used or aftermarket parts and the labor they allow is usually less time than the job actually takes.Any body shop can verify this. So no... we were not trying to "take you to the cleaners".

You failed to mention in any of your posts that fact that Myers and Budget were hoping to not have that incident tarnish our buisness relationship and even after Budget had paid your deductible the fact that they are still willing to allow you to drive their vehicles. Our service Director even sent an e-mail to Budget pleading your case. Due to privacy issues this e-mail is not attached but is available for you to read if you choose.

Myers Cadillac Chevrolet is the number one dealer in customer satisfaction in the country and have been for over a year and a half. We got that way by treating all of our customers with dignity, compassion and respect. Something else you also failed to mention.

As far as the current repairs to your Escalade they will be treated the same as any other Cadillac customer but after that it may be best that Myers and yourself part ways as we obviously cannot provide you with the level of service you require.

Feel free to post this e-mail in any of your posts and blogs so the public can hear both sides of the story.

Cory Egan
Service Consultant
Myers Cadillac Chevrolet
1200 Baseline Rd Ottawa On
K2C-0A6
613-225-1260


My reply to this e-mail can be found in a thread here: http://www.j-body.com/community/showthread.php?t=29065

When Myers Cadillac asked me to come and pickup my truck, all but a few warranty complaints were resolved. Even the repeat claims (the ones I had repaired and became faulty once again) were declined by the DMS (Randy) due to “Wear and Tear”.

We had a meeting with the Service director at Myers Cadillac (Mark Seguin) and the DSM for Ottawa Ontario, Randy. They would not offer any explanations as to what caused the wear and tear on my warranty claims. (Headlamps have a white film inside, trim becoming unglued from the body, chrome peeling off the wheels, etc). They said that even though my truck is still under its 4 year bumper to bumper and under the 80K Km. that these items were getting old and prone to failing. My argument is: Should Cadillac not at least design its trucks to outlast its manufacturers warranty under normal operating conditions? After much conversation, the DSM (Randy) agreed to have the passenger leather seat replaced as promised previously by Myers Cadillac and pay half the cost of refinishing my chrome wheels. After some research and the help of other automotive enthusiasts, I came across this General Motors bulletin:

-----------------------------
#07-03-10-015: General Motors New Vehicle Wheel Warranty Coverage - (Nov 6, 2007)

Subject: General Motors New Vehicle Wheel Warranty Coverage

Models: 1996-2008 GM Passenger Cars and Light Duty Trucks The General Motors New Vehicle Wheel Warranty

This bulletin has been issued to clarify warrantable conditions on GM OEM wheels. It is our intent that this one document will answer many of the warranty scenarios you are likely to encounter. Unlike other parts of the vehicle, wheels encounter various road hazards, corrosive substances and abuses that may present questions in both the mind of the customer and the dealer. Eligible conditions are warranted for the full term of the New Vehicle Warranty. Currently for Chevrolet (except Corvette), Pontiac and Saturn, this is 3 years / 36,000 miles (60,000 km) and for Buick, Cadillac, HUMMER and Corvette, coverage is for 4 years / 50,000 miles (80,000 km).

Information Sources for Wheel Issues

GM provides many different styles and finishes for our passenger car and truck wheels. You will find both steel and aluminium wheels with painted, polished or chrome finishes available. While each of these types must meet GM durability standards for road impacts and finish appearance, there are conditions that are not warrantable.
Curb Impact / Scrapes

Wheels that have been damaged through abuse are not warrantable. Finish scraping and wheel flanges that have been damaged due to curb impact are not warrantable.
Bent Wheel Flanges / Cracked Wheels

Bent wheels and cracked wheels due to road hazards are not warrantable. In many cases bent and cracked wheels result from driving on low tire air pressure or a flat tire. Low tire pressures dramatically reduce the impact protection the wheel has and lowers the threshold where damage may occur.
Finish Damage / Streaking / Pitting / Corrosion

There are many different types of finish damage possible, resulting from aggressive cleaning products, road chemicals, poor tire changing practices, or manufacturing processes. Some of these are warrantable while others indicate abuse. See the Finish Damage sections below, which give examples of the different types of specific finish concern issues you may encounter.

Warrantable Issues
Any defects in the finish, balance, or structure of the wheel resulting from improper manufacture are covered under the New Vehicle Warranty for the full time and mileage limits of that warranty. Typical covered finish issues that you may encounter are:

• Flaky or pitted chrome on the visible wheel surface indicating poor adhesion of the plating.
• Polished or machined aluminium wheels that exhibit Filiform Corrosion (chalky white lines under the clear coating) this condition is warrantable, unless it is caused by incorrect wheel weight application and use.
• Wheel center caps that exhibit similar conditions to warrantable wheel concerns.
• Thin or poor paint finish quality on painted wheels. Bubbling / Flaking of the paint.
• Paint damage incurred during stick-on wheel weight changes. (See Stick-On Wheel Weight Paint Damage or Paint Flaking/Peeling Backside of Wheel)
• Flaking or peeling on backside surface of wheel indicating poor adhesion of the plating (See Stick-On Wheel Weight Paint Damage or Paint Flaking/Peeling Backside of Wheel).

The DSM offered me a multitude of examples as to similar warranty claims that were approved but the vehicles was newer Less then 2 years or 40K Km or it was still the original owner who had it. My warranty booklet clearly states that my warranty is fully transferable and nowhere does it state that the bumper to bumper warranty is divided into a 2 year / 40K km where everything is covered and the last 2 years 40K km where only powertrain is covered. To be sure of this, I contacted several GM dealerships inquiring about a new Cadillac Escalade, Pretending to have an older model out of warranty. I asked about the same issues I am having today and if it would be covered under warranty. They all confirmed it would and all the calls have been recorded. Therefore, either General Motors dealerships are misleading customers or General Motors is not backing up their warranty as they should.

In my last conversation with Myers Cadillac’s service director (Marc Seguin) he also confirmed that the wheels on my Escalade were of a pour design and he has seen many returns because of the same issue. Thankfully this was also recorded.

Recorded phone conversations can be found on Youtube at: http://www.youtube.com/watch?v=v9Ta4wiGuy8

I have been a General Motors fan since as far as I can remember. My passion started with an 84 Pontiac Fiero, then an 85 Fiero Gt, I still own my 86 Fiero GT Fastback, my 97 Pontiac Sunfire, my 2000 Sunfire GT, my 1997 GMC Suburban K1500, my 2002 GMC Envoy, my 1998 Pontiac Montana and finally today, my 2006 Cadillac Escalade. Sadly. after the way I have been treated, I will never buy a GM product again.

Thank you,
Eric Villeneuve

If you guys need more information or have anything to add, please let me know.

Cheers!

oneredry
10-08-2009, 10:29 AM
I totally forgot about this thread.. but since I started it...... Since then I have had my wheels replaced from the orignall dealership that I purchased it from. never really questioned it or anything like that, but then again it helps that you work for the sister store and know the manager too. Basicly its really up to the service manager, he's the one that makes the call, if not then you have to go to the next step up which is the District manager for the dealerships. but I got all 4 wheels replaced.

John Weaver
11-01-2009, 01:50 AM
So my TB is a 07 with less than 22K and all 4 wheels have some type of clear coat peeling. well to make a long story short i took my truck in about 8 months ago and told the service manager about this and he said you may want to wait a few months to give it time to peel a bit longer or the GM rep might reject it. fast forward to this past week. I told the same service manager about them again (he remembers me from 8 months ago) but he said that he contacted the GM rep and they could NOT warranty them due to rock chips ect.. well if you clearly look at them they are peeling due to either weather or something but there is no rock chips involved with that, if it were 1 rim ok I understand but they are happening to all 4. So when I picked up the truck we talked about it and he said you still may want to give it more time and that he is not pushing me off but wants to show the GM rep this as GM has buckeled down on they way they warranty work. This is clearly not a rock chip issue as I wash my truck at least once a week even in cold temps and garage keep it at night. What I think I am going to do as I still have just about a year left for warranty before it runs out is I am going to call GM about this strieght. I did however talk to the service manager and asked him if he could pro-rate this as I could buy a whole set of riims for the same price as it would cost GM for 1 rim, and he said that may be doable.... so what do you all think I should do??? any thoughts?? please discuss.

Thanks
I had the same problem with my 06 TB> GM refused to do anything but to send them out to be resurfaced. What ever you do don't let your warranty run out or your stuck. Contact your lemon law people for your state and take your tb in to the shop and have them make up a repair order for it. Then you keep going back for the same problem till you have 3 or more times that they put in writing that they looked at it. They resurfaced mine 4 times and still wasn't done wright. Then i got the lawyer involved and gm paid me $4,000 for my new rims. Your service manager doesn't want to be bother with the headaches from you that is why he is blowing you off with waiting longer and longer. I called gm they told me that they can't help me . GM will blow you off also. Call the lemon law 1-800-lemonlaw

jackpot69
06-19-2010, 10:54 PM
This is ridiculous. All 4 wheel caps on my 2007 Trailblazer SS are flacking, spidering out.Looks like hell. I only have 21,000. The warranty expires this August.I'm going to talk to the dealership Monday. I can't believe all the money that I paid for this vehicle and this is happening. What poor quality materials go into this car. What a joke. Also, the Chevy emblem on back tailgate is flaking off the gold inside the clear plastic. I don't know how that is possible but it's doing it. I made a mistake with buying this vehicle. If I only knew the cheap materials that went into it. Gosh, they make huge profits on this one.
Also, the back wheels has rust on the wheel wells. Unbelievable!
I:hopeless have a garage and keep it inside every night too!