Announcement: Report: General Motors Scouring the Net to Find Your Complaints and Address Them - Chevy TrailBlazer, TrailBlazer SS and GMC Envoy Forum



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  #1  
Old 03-29-2010, 11:05 AM
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Report: General Motors Scouring the Net to Find Your Complaints and Address Them


In an effort to provide better customer support and head off problems before they get out of control, General Motors has created a new "task force" aimed at monitoring social media sites for complaints about GM vehicles and looking to find solutions.

A report in the Detroit Free Press highlights the story of one woman, Melissa Walker, whose complaints about her 2001 Cadillac DeVille on Twitter were picked up by GM's new team of customer service agents. GM wasn't able to solve the problem, but Walker was left with a positive feeling about the experience, and Tweeted to say as much exactly what GM is looking for.

Last July GM set up a team of 50 customer service agents to chat online with people about sales incentives and vehicle options. In November, five social media agents were added to hunt out complaints online and that team is set to be doubled in April.

Now if GM's task force is doing its job, someone from the team will likely be reading this story. If they are, might be suggest they not only scour Facebook and Twitter, but the comments sections of news blogs, like our own. As an example, see the link below on a story we ran about an investigation into Chevy Cobalt steering issues, which got tremendous response before GM officially announced a recall.

Chevy Cobalt Being Investigated for Faulty Steering, Recall Possible

More: Report: General Motors Scouring the Net to Find Your Complaints and Address Them on AutoGuide.com
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  #2  
Old 03-29-2010, 12:12 PM
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I give them credit for at least trying. Now if they could just fix the black trim piece around the license plate assembly (I forget what it's called), I'd be a happy camper.
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  #3  
Old 03-29-2010, 12:26 PM
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I give them credit for at least trying. Now if they could just fix the black trim piece around the license plate assembly (I forget what it's called), I'd be a happy camper.
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  #4  
Old 03-29-2010, 12:33 PM
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they need to recall all the tb for there spare tire assembley i was stuck on the road with a flat and it wouldnt come down .lucky i had my recipicator saw and cut the thing out. the wire was all twisted and rusted no wonder why it didnt work
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Old 03-29-2010, 12:40 PM
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they need to recall all the tb for there spare tire assembley i was stuck on the road with a flat and it wouldnt come down .lucky i had my recipicator saw and cut the thing out. the wire was all twisted and rusted no wonder why it didnt work


Mine got stuck and I had to chop it off and now I have to find a cheap one on eBay to fix it. I know alot of fellow trailvoy members that would agree on this.
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  #6  
Old 03-29-2010, 12:41 PM
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If a GM rep finds this, heres my complaint..........

Theres no 2010 GMT 360's. Bring them back
I agree on this. WAKE UP GM !
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  #7  
Old 03-29-2010, 12:45 PM
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To Little, To Late, There's a Honda in our Driveway where there might have been another Chevy.
But then again.. Brake recall Hours after we bought it, but then again, again they didn't deny the problem existed until Govt. intervention.
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Old 03-29-2010, 12:46 PM
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Re: Report: General Motors Scouring the Net to Find Your Complaints and Address Them

Quote:
Originally Posted by 07_TB_RIDER
If a GM rep finds this, heres my complaint..........

Theres no 2010 GMT 360's. Bring them back

Totally agree!! Just look out side and count how many Trailblazers and Envoys are out on the road!
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  #9  
Old 03-29-2010, 02:20 PM
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There are a lot of things I wish they would fix....
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  #10  
Old 03-29-2010, 03:03 PM
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We love everything about ours, it is the most reliable car we have ever had. One complaint is having the oil pan bolted to the front axle, this kills our lift possibilities... Other than that, it is just little complaints (wind noise, no pcv, etc...)
Also GM, why did you kill your most reliable engine, the 4.2 Inline 6. You should have put these in the small trucks and maybe one of those crappy crossovers (not trying to offend any owners, just not my taste)...
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