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03-29-2010, 12:05 PM
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Super Administrator
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2002 Chevy TrailBlazer LTZ
Silver Blue Metallic 4.2L I6 4X4
Join Date: Dec 2007
Location: Toronto, ON
Posts: 370
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Report: General Motors Scouring the Net to Find Your Complaints and Address Them
In an effort to provide better customer support and head off problems before they get out of control, General Motors has created a new "task force" aimed at monitoring social media sites for complaints about GM vehicles and looking to find solutions.
A report in the Detroit Free Press highlights the story of one woman, Melissa Walker, whose complaints about her 2001 Cadillac DeVille on Twitter were picked up by GM's new team of customer service agents. GM wasn't able to solve the problem, but Walker was left with a positive feeling about the experience, and Tweeted to say as much – exactly what GM is looking for.
Last July GM set up a team of 50 customer service agents to chat online with people about sales incentives and vehicle options. In November, five social media agents were added to hunt out complaints online and that team is set to be doubled in April.
Now if GM's task force is doing its job, someone from the team will likely be reading this story. If they are, might be suggest they not only scour Facebook and Twitter, but the comments sections of news blogs, like our own. As an example, see the link below on a story we ran about an investigation into Chevy Cobalt steering issues, which got tremendous response before GM officially announced a recall.
Chevy Cobalt Being Investigated for Faulty Steering, Recall Possible
More: Report: General Motors Scouring the Net to Find Your Complaints and Address Them on AutoGuide.com
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03-29-2010, 01:12 PM
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TrailVoy Alumni
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2005 Chevy TrailBlazer LS EXT
Midnight Blue Metallic 4.2L I6 2WD
Join Date: Oct 2006
Location: North San Diego
Posts: 2,667
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I give them credit for at least trying. Now if they could just fix the black trim piece around the license plate assembly (I forget what it's called), I'd be a happy camper.
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03-29-2010, 01:26 PM
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Junior Member
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2002 Chevy TrailBlazer LS
Medium Sage Green Metallic 4.2L I6 4X4
Join Date: Sep 2008
Location: Omaha,NE
Posts: 85
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Quote:
Originally Posted by Super 88
I give them credit for at least trying. Now if they could just fix the black trim piece around the license plate assembly (I forget what it's called), I'd be a happy camper.
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03-29-2010, 01:29 PM
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No longer with us
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2007 Chevy TrailBlazer LS Hybrid Edition
Light Tarnished Silver 4.2L I6 4X4
Join Date: Oct 2008
Location: Tulsa, OK
Posts: 4,644
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If a GM rep finds this, heres my complaint..........
Theres no 2010 GMT 360's. Bring them back 
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03-29-2010, 01:33 PM
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Member
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2002 Chevy TrailBlazer LS
Black 4.2L I6 4X4
Join Date: Apr 2009
Location: lancaster,ma
Posts: 154
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they need to recall all the tb for there spare tire assembley i was stuck on the road with a flat and it wouldnt come down .lucky i had my recipicator saw and cut the thing out. the wire was all twisted and rusted no wonder why it didnt work
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03-29-2010, 01:40 PM
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Junior Member
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2002 Chevy TrailBlazer LS
Medium Sage Green Metallic 4.2L I6 4X4
Join Date: Sep 2008
Location: Omaha,NE
Posts: 85
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Quote:
Originally Posted by dolphins0905
they need to recall all the tb for there spare tire assembley i was stuck on the road with a flat and it wouldnt come down .lucky i had my recipicator saw and cut the thing out. the wire was all twisted and rusted no wonder why it didnt work
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Mine got stuck and I had to chop it off and now I have to find a cheap one on eBay to fix it. I know alot of fellow trailvoy members that would agree on this. 
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03-29-2010, 01:41 PM
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Member
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2007 Chevy TrailBlazer LS
Sandstone Metallic 4.2L I6 4X4
Join Date: Jan 2007
Location: New York
Posts: 166
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Quote:
Originally Posted by 07_TB_RIDER
If a GM rep finds this, heres my complaint..........
Theres no 2010 GMT 360's. Bring them back |
I agree on this. WAKE UP GM !
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03-29-2010, 01:45 PM
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TrailVoy Alumni
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2002 Chevy TrailBlazer LTZ
med grn prl & lt. pewter 4.2L I6 4X4
Join Date: Aug 2006
Location: Parkesburg Pa.
Posts: 2,292
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To Little, To Late, There's a Honda in our Driveway where there might have been another Chevy.
But then again.. Brake recall Hours after we bought it   , but then again, again they didn't deny the problem existed until Govt. intervention. 
__________________
Those are my principles,................
....and if you don't like them... well..
..............I have others. Groucho M.
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03-29-2010, 01:46 PM
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TrailVoy Alumni
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2007 Chevy TrailBlazer SS (3SS)
Black 6.0L LS2 V8 AWD
Join Date: Jan 2007
Location: Homer glen, IL
Posts: 3,227
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Re: Report: General Motors Scouring the Net to Find Your Complaints and Address Them
Quote:
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Originally Posted by 07_TB_RIDER
If a GM rep finds this, heres my complaint..........
Theres no 2010 GMT 360's. Bring them back |
Totally agree!! Just look out side and count how many Trailblazers and Envoys are out on the road!
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One of the LED gods around here!
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03-29-2010, 03:20 PM
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Member
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2005 Chevy TrailBlazer LS
Dark Gray Metallic 4.2L I6 4X4
Join Date: Feb 2010
Location: Palatine, IL
Posts: 132
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There are a lot of things I wish they would fix....
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USMC Infantry -- Taking Out The Garbage
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