Anything special about Envoy Alignment - two trips to firestone and no adjustments - Chevy TrailBlazer, TrailBlazer SS and GMC Envoy Forum

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Old 10-03-2018, 08:33 PM
personalt personalt is offline
Junior Member
2005 GMC Envoy SLT XUV
Black 4.2L I6 2WD
Join Date: Oct 2010
Location: NJ
Posts: 34
Anything special about Envoy Alignment - two trips to firestone and no adjustments

Is there anything special about the alignment on these trucks? After doing new control arms and some other suspension parts I took it to firestone to get an alignment and two new tires. Two trips later and they tell me they cant adjust anything but the toe.

My first guess that there is nothing really that is a problem y suck should have been that they were supposed to the new tires on the back and move the back tires to the front and they just put the new tires on the front.

The printer on the machine was broke when I got the tires so they didnt get me any specs but it pulled left from the start. They were closing and I bought a lifetime alignment so we agreed I would bring it back in. I bought it back earlier this week and when I got the before/after values I can tell they didnt adjust anything but the toe. I spoke to the manager and they said they couldn't adjust that but it is clear from the internet that you adjust this by moving the lower control arm.

They gave me a hard time about getting a refund even as I tried to explain that they basically told me they didnt do the alignment and really couldnt (or didnt want to).
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Old 10-03-2018, 09:04 PM
jimbo7 jimbo7 is offline
Junior Member
2004 Chevy TrailBlazer LS
Midnight Blue Metallic 4.2L I6 4X4
Join Date: Oct 2015
Location: st. louis
Posts: 77
First of all I absolutely hate that place. Second, they're either liars or just dumb. They'll also try to sell you a new car if they had them. "Looks like you need a new cabin air filter" "I just replaced it yesterday" "Oh, that's just based on the mileage". "We noticed you could use new rear brake calipers" "Are they leaking or something?" "No, just based on the mileage they should be replaced". "We need to show you something about tires" "Did they fail the inspection?" "No, but you could use some $900 tires soon" "Gimme my f'n inspection papers". Three separate visits. Sorry about the rant.

As you now know, the only thing they can't adjust is castor. I'd take it to another location or at least demand the difference of the 1 time and lifetime alignment. If that fails, take it another shop that has all the right tools and know what they're doing. I took mine to a shop that the owner/employees road and drag race on the weekends, so they know about setups. Also informed them about the 2 lower control arm bolts. They did adjust them and the alignment was right the first time.
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